Enterprises across the globe and in various domains are renovating their business offerings and trying to implement all that’s required to embrace digital transformation in a bid to become leaders of the digital race. QA adoption, continuous deployment, real-time business monitoring, faster time to market and customer experience are the most critical drivers of these initiatives.
Amazon, the online retail powerhouse, has submitted a patent application for a tower from which it will launch its delivery drones. The concept would be particularly appealing in urban areas where space is limited but demand for products - and timely delivery - is still high.
A customer's experience with a brand trumps everything in the age of the empowered consumer. Jim Dicso, CEO of SundaySky explains how the best brands, like Apple and Netflix, compete and win with personalized customer engagement.
JetBlue, Amazon, Netflix and Apple – what do these companies have in common? These four brands are recognized for their customer-centric approaches to business and superior customer experiences.
The June 2017 research study from UserTesting on the retail mobile customer experience found that consumers expect a seamless online shopping experience no matter what device they use. Success in providing that exceptional experience for mobile shoppers involves making it as easy as possible.
Over the years, Google has embarked on countless quests, collected endless amounts of data, and spent millions trying to better understand its people. One of the company's most interesting initiatives, Project Aristotle, gathered several of Google's best and brightest to help the organization codify the secrets to team effectiveness.
Robots have long carried out routine physical activities, but increasingly machines can also take on more sophisticated tasks. Experts provide advice on the skills people will need going forward.
For an 18-year-old today, figuring out what kind of education and skills to acquire is an increasingly difficult undertaking. Machines are already conducting data mining for lawyers and writing basic press releases and news stories. In coming years and decades, the technology is sure to develop and encompass ever more human work activities.
Sam Walton said, “The goal as a company is to have customer service that is not just the best but legendary.” To better understand legendary customer service, on June 23, 2017, I moderated a roundtable discussion at the world’s largest academic customer experience conference, The Frontiers In Service Symposium hosted by Fordham University. We discussed, great customer experience today and tomorrow and insights on how leaders think.